General policies

Returns & Exchanges

• What is your return & refund policy?

  • We do not offer any refunds
  • We accept exchanges within 7 days of delivery.Yes, if the item you received is unworn and undamaged with the original tag on it and no discount was applied, we will exchange it for a different product of equal or lesser value. This excludes all personalized names /initials items, as these items are final sale.
  • The customer is responsible for the exchange costs.
  • For hygienic reasons, we do not accept returns or exchange for earrings and body jewelry.
  • Please make sure to order correct sizes before ordering. To find your ring and bangle size visit our guide to help you. If the size not suitable,We do not accept returns refund.
  • Chargebacks filed while an order is in production will be contested with evidence and permanently restrict future purchases.

Do you accept exchanges?

• We gladly accept exchanges within 7 days of delivery.
• Yes, if the item you received is unworn and undamaged with the original tag on it and no discount was applied, we will exchange it for a different product of equal or lesser value. This excludes all personalized items, as these items are final sale. 
• Once your exchange is received, it will be thoroughly inspected by our team. If your exchange is received with visible wear or damage, we will refuse the exchange.

All shipping and handling cost are covered by the customer. We do not cover the shipping cost back to us and back to you. If you are not satisfied with your order, please email us at camillachang09@gmail.com, Our customer service team will respond within 48 hours.

kawaiicoquettek reserves the right to refuse exchanges or returns at any time. 

Duties & Taxes
International customers may have to pay duties on taxes based on their country. It's the buyers responsibility to pay these fees. Every country is different and the cost will differ based on your countries policies for international shipments. 

Return-to-sender
Please check all your details at checkout. We do not alter shipping addresses. If your package has been returned to us we are happy to resend it back to you, you will be responsible for the additional shipping fee.  

Lost Packages
Once your package is handed over to the courier we are not responsible for any shipping delays or packages that are lost or stole. 

Order Cancellations

All orders placed are final. 

Order Modifications
If your order has not yet been processed, we can modify your order.  Please email us for order modifications by clicking Click Here!
If your order has already been processed we cannot modify your order. 

Order Modifications
If your order has not yet been processed, we can modify your order.  Please email us for order modifications by clicking 
If your order has already been processed we cannot modify your order. 

Return-to-sender
Please check all your details at checkout. We do not alter shipping addresses. If your package has been returned to us we are happy to resend it back to you, you will be responsible for the additional shipping fee. 

Where is my package?
After your order has been shipped you will receive a shipping confirmation email with your tracking number. Please note that we cannot provide you with any additional information than what your tracking shows.